The overarching goal for the evaluation of the Ontario eServices Program is to measure and understand the value enabled through the use of eConsult and eReferral, and the impact of these digital health tools.

Our Evaluation Framework

The Quadruple Aim framework assesses implementation strategies along four equally-weighted dimensions of care:

  • improving the health of populations
  • enhancing patients’ experience of care
  • reducing costs
  • provider experience

Knowledge Translation

Knowledge Translation is the process of disseminating evaluation results through concise, cohesive, and engaging tactics. The goal is to support the Ontario eServices Program’s change management and adoption efforts.

Select Evidence Briefs

Evidence Briefs are one page documents which provide a snapshot of evidence to support a value proposition associated with the use of a digital health tool.

eReferral to eConsult Initiative Published: September 2021

eConsult and eReferral Utilization during the COVID-19 Pandemic Published: August 2021

Insight into Current Referral Workflows Published: March 2021