The overarching goal for the evaluation of the Ontario eServices Program is to measure and understand the value enabled through the use of eConsult and eReferral, and the impact of these digital health tools.

Our Evaluation Framework

The Quintuple Aim framework assesses implementation strategies along five equally-weighted dimensions of care:

  • improving population health
  • enhancing patients’ experience of care
  • reducing costs
  • improving clinician experience
  • health equity

Knowledge Translation

Knowledge Translation is the process of disseminating evaluation results through concise, cohesive, and engaging tactics. The goal is to support the Ontario eServices Program’s change management and adoption efforts.

Select Evidence Briefs

Evidence Briefs are one page documents which provide a snapshot of evidence to support a value proposition associated with the use of a digital health tool.

eReferral to eConsult Initiative Published: September 2021

eConsult and eReferral Utilization during the COVID-19 Pandemic Published: August 2021

Insight into Current Referral Workflows Published: March 2021