Benefits of the eServices Program
Improved Patient Experience
- Quicker and more efficient access to specialty care, whether or not an in-person visit is required
- Increased involvement and visibility for patients during the referral process
- Equitable access to specialty care by providing an alternative when in-person specialist visits are challenging for patients (e.g. remote locations or mobility challenges)
Improved Clinician Experience
More appropriate access to specialty care for patients, including:
- Timely access to specialty advice when an in-person visit is not required (median response time <1 day)
- A more complete, and efficient referral process when an in-person visit is required
- Prompts learning, knowledge sharing, and improved care coordination between primary care and specialists
- More efficient and better-documented communication between clinicians
Administrative Time Savings
- Less time booking appointments
- Reduction in unnecessary referrals, when applicable
- Reduction in time spent contacting patients (phone calls, emails)
- No need to track down lost referrals (lost or stolen faxes)
